BETHESDA, MD., January 5, 2022 / PRNewswire / – Keep in touch, a global leader in customer-centric cloud hotel property management systems (PMS) and contactless technology, announced a record year of performance for the company in 2021, with a sharp increase in both new acquisitions hotel customers and the number of hotel rooms under contract. This success follows the establishment of a new C-Suite and sales department in the first half of 2021.
2021 has been a roller coaster year for hoteliers and the travel market. While some hotels have seen incredible increases in occupancy and revenue, others have faced persistent staff shortages and ever-changing market conditions. Stayntouch’s customer-centric cloud PMS has been instrumental in helping hotel guests meet market challenges with flexible, powerful and intuitive technology enabling hotels to reduce operational demands and staff shortages, and to offer a transparent and contactless experience on site.
Stayntouch’s suite of attractive and flexible services and solutions helped the company close 2021 with record year-over-year performance, including a 65% increase in new hotel customers acquired and an increase of 56% of hotel rooms under contract. This momentum is expected to continue through 2022, as Q4-2021 marked the company’s best quarter in terms of new monthly recurring revenue (MRR), and the company closed December with the highest new MMR. recorded in Stayntouch history.
Jason jenkins, Stayntouch vice president for new business in sales, comments on the success of the year: “Hoteliers need a PMS that can help them stay competitive in today’s dynamic travel environment , while helping them tackle staff shortages by making the most of limited resources. We pride ourselves on helping our customers and the market meet these needs with a customer-centric, people-centric and operator-centric platform: our PMS delivers a mobile and contactless customer experience. in an easy-to-use, easy-to-implement and easy-to-scale platform. “
Priya Rajamani, VP of Implementation and Support at Stayntouch, added, “We work hard to foster a strong culture of support with our customer base. In this travel climate, that means offering the possibility of a fully remote implementation process – In fact, over 90% of all of our deployments were done remotely in 2021. Customers have seen immediate results afterward. implementation because of the breadth and quality of our training resources, the expertise of our implementation staff and customer success, and the intuitiveness of our platform. “
Michel Heflin, Chief Revenue Officer provides an overview of the company’s direction in 2022: “Our customers and hoteliers in general are looking for technology partners who are committed to listening and meeting their needs as the market continues to evolve , and help them succeed in an unpredictable market. As we enter a new year, we are committed to working alongside our customers, in a spirit of innovation, to solve the most pressing challenges facing our industry today and capitalize on the most exciting opportunities that exist. expect tomorrow.
Staynttouch provides a native, customer-centric, fully mobile Hotel Property Management System (PMS) and over 1,100 integrations, enabling hotels to increase service levels, generate revenue, reduce costs and ultimately , to captivate their customers. Backed by a team of professionals deeply rooted in the hospitality industry, staynttouch is a trusted partner for many avant-garde hotels and resorts, including the TWA Hotel, First Hotels, Conscious Hotels, Margaritaville, Valencia Hotel Group and Modus Hotels . Staynttouch is also a Preferred PMS Partner of some of the largest independent hotel collections in the world including; Design Hotels, an Independent Marriott brand, and Curator Hotel & Resort Collection.
SOURCE Stay in touch